02.
Process Definition
Process definition includes defining a process inventory, assessing current processes and scope, defining the future state processes incorporating AI opportunities, and documenting functional requirements.
Process definition is typically considered the most challenging phase, followed by data conversion and hypercare. The most complex parts of system implementations tend to be upstream, unless crucial errors are noticed after a system go-live. If processes are correctly set up, downstream configuration, testing, cutover, hypercare, and other activities will run more smoothly.
Challenges and Recommended Remediations
1. Inadequate Current State Understanding
Insufficient understanding of current state may lead to poor process designs that do not account for major data issues or stakeholder needs. Failing to thoroughly understand existing processes leads to new designs that miss critical data requirements, workflow nuances, and stakeholder needs.
2. Lack of Stakeholder Engagement
Failing to involve key stakeholders can result in processes that do not meet user requirements or expectations.
3. Unclear Business Requirements
Failing to properly define, align on, and prioritize business requirements leads to excessive rework, inefficient workarounds, and integration challenges.
Maintaining clarity in these areas will significantly simplify future discussions by reducing misunderstandings and clearly conveying the intent behind process requirements.
